Trustindex verifies that the original source of the review is Google. I am a complete newbie to camper vans, and I spent many hours researching options before moving ahead. I didn't want to spend a fortune or wait forever, and what I learned quickly is that most companies in this space have very long lead times, and their builds are very expensive.
Geotrek is different in many ways, all of them good.
For starters, Geotrek has a standard build. As a result there are limited options, but the (massive) upside for customers is that Geotrek can keep its pricing lower than other builders. I found their build to be at least $5-10k cheaper than any of their competitors. I think it looks great, and it has all of the options and features I needed, so it was perfect for me. I've only had the van for a couple of days, but I've already put 300 miles on it, and I couldn't be happier so far.
Another place Geotrek excels is in customer service. I reached out to several companies when I was first contemplating buying a van, and Geotrek was the only one that replied in a timely manner. Grant was wonderful during the entire process. He never tried to upsell me, and he gave me his honest opinion about what I needed and what would be overkill. He even did a video call with me so that I could see the van I was considering buying. I had all kinds of questions along the way, and Grant answered them all, never making me feel like a pest or dummy.
Related to customer service is how easy the entire process is with Geotrek. As a dealer, they can source the van, do the conversion, and take care of all of the paperwork. This made it so much easier for me, because I didn't have a van and needed Geotrek to find one for me. Dealing with a single company, and a single contact (Grant) through the entire process was really helpful and made me feel like I was valued. Geotrek is truly a one-stop shop.
The pick-up experience was wonderful, too. Mark offered to go for a test drive with me, because I had never driven a van that big before. (Spoiler: The Sprinter is a piece of cake to drive!) I appreciated that Mark took the time not only to explain the features of the van to me, but also to make sure I was comfortable driving it. After I left, Mark reached out to check in and make sure I had his contact info in case I have any questions or problems.
The best way I can describe Geotrek is this: A small, friendly company with top-notch build quality and customer service. I recommend Geotrek without reservation.